Skip to main content

Frequently Asked Questions

Frequently Asked Questions

Maintenance

Maintenance team completes all necessary repairs, home is cleaned and inspected for your arrival.

Yes, we have on-site maintenance.

Log in to the online portal, call or stop by the office to make the request.

Work orders are completed within 24 to 72 Hours in the order that they are received.

No, you don't need to be home, just keep in mind we don't schedule appointments.

During business hours stop by the office, show proof of ID and we can help you. After hours, resident would need to hire a locksmith.

Amenities

Pool, 24/7 indoor gym, outdoor gym with Crossfit equipment, racquetball and tennis courts, basketball and volleyball courts. There is a car wash area, dog park and surrounded by lots of nature!

Yes, it is first come, first served basis.

They are located in the laundry are in your apartment

Yes, although there are some breed restrictions, feel free to call and ask our leasing team.

Per pet there is a $400 pet fee (one time payment), $10 pet rent fee monthly.

Yes, feel free to call and ask our leasing team.

Fridge, stove, oven and dishwasher are all standard appliances. The washer/dryer are available on renovated units.

Yes, 7 - 11 months, there is a $100 fee monthly if you choose this option.

Yes, please contact us to inquire.

No, per policy we do not take packages at the lease office.

Cardio equipment, dumbbells, benches, CrossFit equipment (available in the outdoor gym)

Admin

No, we only require you to bring your ID with you.

There is always management team present at the leasing office

You can apply directly on our website, or you call our leasing team so they send you the direct link to apply

Our rates vary depend on your move-in date, you will get a prorated amount depending on this.

Make sure you have all your documents (proof od ID, proof of income, or school info) before you apply, you avoid any delays in the process

You can make your payments online, through WIPS or using Flex (third party company that offers the service to pay rent through tem)

You will register in the residents portal with a code that we provide you, and follow the step-by-step process

Water/Sewer ($40 - $50), pest ($5) and trash ($5), damage waiver fee ($18)

It is not required but you are more than welcome to do so.

For electricity, Duke Energy is available, you may call them or visit their website to set up the service.

For internet/cable services you can contact Xfinity, Century Link and ask them for their services, or you can contact a different provider and check with them if they offer services in this area.

If you were referred by a friend, you need to list them on your application. If there is an special, the resident who referred you, will receive a bonus.

Guests are welcome here, if they stay longer than 14 days a notice to the leasing office is required.

That depends on the option you select when you sign the lease.

Location

Baldwin Park, Downtown Winter Park, Downtown Orlando.

Baldwin Park Dog Park is about a 1.5 mile away.

Walmart, Target, Publix, all within 10-15 mins driving distance

Directions

Our address is 3250 Whisper Lake Lane, Winter Park, FL 32792. We are located next to Full Sail University.

Didn't find an answer?

Our team is always ready to answer your questions.